Refund Policy

Last updated: 29 July 2026

This Refund Policy applies to purchases made through the PhD Roadmap Builder Service, operated by Jennifer Louisa Baufeldt. Our reseller, Paddle, processes all orders and refund requests on our behalf.

30-day money-back guarantee

We offer a 30-day money-back guarantee for paid plans. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. Refunds are issued to the original payment method and usually appear within 5 to 10 business days, depending on your bank or payment provider.

How to request a refund

Refunds are handled by Paddle, our Merchant of Record. You can request a refund by:

• Visiting paddle.net and entering your order details from the receipt email; or
• contacting Paddle support directly from your order confirmation email or Paddle account.

If you are unable to locate your order, you can also contact us at drjennyingermany@duck.com and we will help route your request to Paddle.

After a refund

When a refund is granted, your paid access is removed and your account returns to the free plan. If you have used paid features during the refunded period, you may lose access to saved roadmaps or other Pro-only features until you purchase a new plan.

Exceptions

Refund requests made after the 30-day window are generally not eligible for a refund, unless required by applicable consumer law. We do not provide partial refunds for unused portions of a monthly billing cycle.

Abuse of the refund policy (for example, repeated purchases and refunds) may result in suspension of your account.

Contact

For questions about refunds, contact us at drjennyingermany@duck.com.